INSZoom Inc. / San Ramon, CA (01/2017 – 11/2017) Business Analyst / Project Manager
Client facing team lead BA/PM overseeing, managing and enhancing solutions for those who utilize INSZoom in streamlining immigration case management process and workflow management. Acted as a liaison between clients and development/technical solutions/support and management teams, using strong communication skills to elicit, document, analyze and validate business processes, systems, and proposed solutions. Analyzed and if feasible, designed new feature request based on customer reviews and feature votes, taking on the projects through complete SDLC. Active participant in UX and UI.
· Documented and diagramed AS IS business processes and proposed TO BE processes based on requirements and stakeholder input.
· Gathered requirements and actively engaged in stakeholder analysis, strategy planning, risk assessment, solution design and documentation.
· Wrote epics, user stories, use/test cases in a team environment.
· Assisted in sprint planning for product updates and client requests as well as project delivery plans to assist the PMO.
· Implemented product for Fortune 500 corporate clients and global immigration law firms, partners and other private clients, delivering custom immigration workflow solutions.
· Advocated for and advised clients, development and internal management for common grounds and best outcomes.
· Responsible for tracking requirements and change management (traceability matrix); identified risks and applied creative thinking to solve problems.
· Testing and system defect management and documentation.
· Expert skills designing advanced solutions with Excel utilizing pivot tables, complex formulas, VBA/macros and dashboard functionality.
· Utilized SQL to pull back-end data during integration and migration projects as well as various reporting.
· Bridged communication gaps among stakeholders, development and management teams.
· Decomposed high- level information into details.
· Performed E2E tracking of all deliverables throughout all SDLC stages.
· Performed User Acceptance Testing (UAT) in staging, QA and production environments.
· Prepared client walk-throughs, training sessions, demos and premium support material.
· Preparation of various BI reports and formulated various KPIs for assisting CEO in making business decisions.
· Managed all monthly code deployment and bug resolution projects.
· Assisted in hiring of personnel (account managers, sales representatives, BA’s and product support teams)
Recent Projects:
· General Electric / Granite / FieldCore: – Project lead and senior BA driving development and management of new large-scale immigration and international work order assignment platform, integrated via custom API among 9 systems. Brought new system to market.
· IBM: – account ownership; business intelligence and reporting, bug resolution, feature requests, application customization/professional services/data migration.
· Ernst & Young – business intelligence, private cloud client premium support; code base deployment, testing and QA.
· TriNet: – Responsible for customization, implementation, configuration and HRMS integration; recruitment system integration and automated case creation for streamlining immigration processes and workflows.
· Cerner Corporation: Peoplesoft and workday HRMS integration project.
· Honigman: Data migration and merge, workflow configuration and client onboarding.
· Ernst & Young: Responsible for monthly updates, patches and code deployment, bug fixes and system workflow stability.
· Fragomen: Provide premium product support, bug resolution and manage/design product enhancements/solutions.
· AgreeYa: Data migration and client on-boarding.
· Davis Wright Tremaine (DWT): Managed product configuration, implementation and data migration from competitor.
· EBG/Amazon: Project integrating iCims and PeopleSoft HRMS